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Frequently Asked Questions US Help Center home page
Frequently Asked Questions US Help Center home page
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  1. Frequently Asked Questions US
  2. Frequently Asked Questions US

Frequently Asked Questions US

    Orders

  • How do I know if my order went through?
  • When will my order arrive?
  • How can I cancel/change my order?
  • What if my order is faulty?
  • What if my order doesn’t fit?
  • How can I place a special order for my company/organisation?
See all 7 articles

    Returns & Exchanges

  • What is Bemz's return policy?
  • How can I exchange my order?
  • How do I return my order?
  • What do I do if I can't register my return?
  • What does a return cost?
  • When will I receive my refund?
See all 7 articles

    Product Information

  • How do I find my model?
  • What covers are suitable for pet owners?
  • How do I identify a fabric on an image?
  • How are the Bemz fabrics compared to IKEAs?
  • How do I fit a Bemz cover?

    Shipping & Delivery

  • When will my order be delivered? Samples included
  • Where do you ship?
  • What is the shipping policy ?
  • What does shipping cost?
  • Who do you ship with?
  • How can I track my order?
See all 9 articles

    Payment Methods

  • What if my order is rejected/declined at checkout?
  • How can I pay for my order?
  • When will I receive my order confirmation?
  • When will my credit card be charged?
  • Is my payment information safe?

    Contact us 

  • How can you contact customer support at Bemz?
  • How can I chat with customer support?