- How do I find my IKEA model?
- Can I request a furniture model for Bemz to design a cover for that is not currently in your range?
- How do I fit a Bemz cover?
- What are the washing instructions for a Bemz cover?
- Why is my cover’s colour slightly different from the fabric sample?
- Can I order replacement/spare parts for a cover?
Product Information
- Which covers and fabrics are suitable for pets?
- How are the Bemz fabrics compared to IKEAs?
- What is a Bemz Recyclability Score?
- What is the Martindale rating for fabrics?
- What is the 'color fastness to light rating'?
- Why is my cover’s pattern positioned differently than the image on Bemz.com?
Fabric Information
- Will I have to pay customs & duties on arrival?
- When will my order and/or fabric samples be delivered?
- Where does Bemz deliver to?
- What is the shipping policy ?
- What does shipping cost?
- Which delivery carrier does Bemz use to the US?
Shipping & Delivery
- What is Bemz's return policy?
- How can I exchange my order?
- How do I return my order?
- What do I do if I can't register my return?
- What does a return cost?
- When will I receive my refund?
Returns & Exchanges
- How can I pay for my order?
- When will I receive my order confirmation?
- When will my credit card be charged?
- How can I get a copy of my invoice?
- Does Bemz offer promo/discount codes?
- What if my order is rejected/declined at checkout?
Payment Methods
- Where can I read the Bemz Sustainability report?
- What is B Corp certification?
- What is OEKO-TEX Standard 100 certification?
- What is GRS (Global Recycled Standard)?
- What is BCI (Better Cotton Initiative)?
- What is Rolefin?