In most cases, Bemz will refund you within 14 days from the date you let us know about your intention to cancel. The refund will be credited to the payment method you used for the returned items. However, we may delay the repayment until we have received the product or the customer has provided proof that the product has been returned (eg certificate of delivery).
In some cases, your refund may be forfeited if the product is damaged because:
- you have used the products
- the products were damaged while you were responsible for them
- you have not followed the procedure for cancellation rights outlined