Bemz products are guaranteed for 3 years from the day you received your product and it's used in a normal home environment where the advice in our Care Guide has been followed.
If you discover a defect within 3 years and your order number starts with “LS” please use the link here to claim the item(s).
If your order number starts with “C, K, M or P” please reach out to customer service via the Contact form below.
We will handle the guarantee process as quickly as we can. If the faulty product was purchased from our Outlet, we can offer a full refund as part of our guarantee process. However, we can’t offer a replacement, since our Outlet products are ‘unique items’ that have already been made.