Bemz products are guaranteed for 3 years from the day you received your product and it's used in a normal home environment where the advice in our Care Guide has been followed.
If you discover a defect within 3 years please use the link here to claim the item(s).
For the warranty to apply, the following conditions must be fulfilled:
- The products must only have been exposed to normal use in a home environment.
- The products must have been handled in accordance with our Care Guide, which means that you must have washed the products at specified temperatures, your should not have placed th products in sunlight and you should not have used dryers, bleach, stain removers or the like.
What is not included in the warranty?
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General wear and tear, and pilling over time.
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Cuts, rips, and breakages caused by improper use, accidents or incorrect installation.
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Fading/discolouration or shrinkage caused by lack of or incorrect care in accordance to the Bemz Care Guide.
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Fading/discolouration caused by sunlight.
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Natural changes in surface colour over time on wooden products as wood is a living material.
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A warranty is not offered on repaired/replacement products where the warranty has already been used. Instead this item will be covered by the general right of complaint.
What will Bemz do to remedy the defect?
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When you report a defect, Bemz Customer Support will investigate it, and assess whether it is covered by the warranty. We will decide whether the defect can be repaired, partially replaced, or fully replaced. Bemz will assess and decide what a suitable replacement product could be.
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If the faulty product was originally purchased from our Outlet, we cannot offer a replacement as our Outlet products are 'unique items' that have already been made. We will offer a repair or partial/full refund.
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Bemz wil cover the costs for the repair or replacement of the partial or full item, including the shipping fees to the country where the original item was delivered.