Frequently Asked Questions EU

Orders

• When will my order arrive?
• How do I know if my order went through?
• How can I cancel/change my order?
• How can I place a customised order?
• How can I place a special order for my company/organisation?
• What if my order doesn’t fit?

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Returns & Exchanges

• What do I do if I can't register my return?
• What is Bemz's return policy?
• How can I exchange my order?
• How do I return my order?
• What does a return cost?
• When will I receive my refund?

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Product Information

• What covers are suitable for pet owners?
• How do I find my model?
• How do I identify a fabric on an image?
• How are the Bemz fabrics compared to IKEAs?
• How do I fit a Bemz cover?

Shipping & Delivery

• Where do you ship?
• When will my order be delivered? Samples included
• What does shipping cost?
• What is the shipping policy ?
• Who do you ship with?
• How can I track my order?

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Payment Methods

• What if my order is rejected/declined at checkout?
• How can I pay for my order?
• Is my payment information safe?
• When will my credit card be charged?
• When will I receive my order confirmation?

Contact us

• How can you contact customer support at Bemz?
• How can I chat with customer support?