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Frequently Asked Questions EU Help Centre home page
Frequently Asked Questions EU Help Centre home page
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Deutsch (Österreich) Deutsch (Belgien) Deutsch (Schweiz) Deutsch (Deutschland) English (World) English (CA) English (DK) English (GB) English (US) Español (España) Français (Belgique) Français (Canada) Français (Suisse) Français (France) Italiano (Svizzera) Italiano (Italia) norsk bokmål (Norge) Nederlands (België) Nederlands (Nederland) svenska
  1. Frequently Asked Questions EU
  2. Frequently Asked Questions EU

Frequently Asked Questions EU

    Orders

  • When will my order arrive?
  • How do I know if my order went through?
  • How can I cancel/change my order?
  • How can I place a customised order?
  • How can I place a special order for my company/organisation?
  • What if my order doesn’t fit?
See all 7 articles

    Returns & Exchanges

  • What do I do if I can't register my return?
  • What is Bemz's return policy?
  • How can I exchange my order?
  • How do I return my order?
  • What does a return cost?
  • When will I receive my refund?
See all 7 articles

    Product Information

  • What covers are suitable for pet owners?
  • How do I find my model?
  • How do I identify a fabric on an image?
  • How are the Bemz fabrics compared to IKEAs?
  • How do I fit a Bemz cover?

    Shipping & Delivery

  • Where do you ship?
  • When will my order be delivered? Samples included
  • What does shipping cost?
  • What is the shipping policy ?
  • Who do you ship with?
  • How can I track my order?
See all 8 articles

    Payment Methods

  • What if my order is rejected/declined at checkout?
  • How can I pay for my order?
  • Is my payment information safe?
  • When will my credit card be charged?
  • When will I receive my order confirmation?

    Contact us

  • How can you contact customer support at Bemz?
  • How can I chat with customer support?