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Frequently Asked Questions Non-EU Help Centre home page
Frequently Asked Questions Non-EU Help Centre home page
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  1. Frequently Asked Questions Non-EU
  2. Frequently Asked Questions Non-EU

Frequently Asked Questions Non-EU

    Orders

  • When will my order arrive?
  • How do I know if my order went through?
  • How can I cancel/change my order?
  • How can I place a customised order?
  • How can I place a special order for my company/organisation?
  • What if my order doesn’t fit?
See all 7 articles

    Returns & Exchanges

  • What is Bemz's return policy?
  • How can I exchange my order?
  • How do I return my order?
  • What do I do if I can't register my return?
  • What does a return cost?
  • When will I receive my refund?
See all 7 articles

    Shipping & Delivery

  • Where do you ship?
  • When will my order be delivered? Samples included
  • What does shipping cost?
  • Who do you ship with?
  • Will I have to pay customs & duties on arrival?
  • How can I track my order?
See all 10 articles

    Product Information

  • How do I find my model?
  • What covers are suitable for pet owners?
  • How do I identify a fabric on an image?
  • How are the Bemz fabrics compared to IKEAs?
  • How do I fit a Bemz cover?

    Payment Methods

  • What if my order is rejected/declined at checkout?
  • How can I pay for my order?
  • Is my payment information safe?
  • When will my credit card be charged?
  • When will I receive my order confirmation?

    Contact us

  • How can you contact customer support at Bemz?
  • How can I chat with customer support?